Professional Services

Testing Menu	Pricing	Courier/Shipping	Customized Ordering
Consulting/Training	Client Support	Billing	Customer Satisfaction

Full Service Diagnostic Testing

We offer our clients a full range of routine and specialized testing performed on-site, with same day turn-around for most tests. For more details, click here for the Testing Services page.

Market Competitive Pricing

We keep our pricing competitive by actively expanding and improving our test menu while maintaining a rigorous quality assurance program.

Professional Medical Courier and Shipping

Our couriers utilize bar coding and computerization for superior specimen handling and tracking. Pick up times will be coordinated to accommodate the clients needs. STAT courier services are also available. Where couriers are unavailable, overnight shipping is provided.

Custom Test Ordering and Reporting Systems

We customize your test ordering and reporting system to meet your needs. Streamline your test ordering, specimen labeling and report handling with a variety of systems to choose from. Our web-based interface system has special features like automatic prompting for medical necessity, and optional tools that enable interpretation, correlation and graphing of patient data.

Professional Consultations and Training

Our staff of 6 board-certified Medical Pathologists and other certified clinical laboratory specialists are available for consultations and result interpretation around the clock, 7 days a week. They are also available to provide personal assistance or office staff training on laboratory issues like test selection, order clarification, collection and processing procedures, quality assurance or regulatory compliance.

Accessible Client Service, Sales and Support

Our Client Services Department is staffed with long-term, knowledgeable and friendly people. They offer our clients convenient, one-stop customer support. Typically there is no telephone hold-time or call transfers. In addition to our Client Service Representatives, we employ a full-time sales and support team who service our accounts with a personal touch.

Billing Assignments

All types of client or third-party billing arranged.

Customer Satisfaction

We look for opportunities to be involved in our clients' success by listening, understanding their needs and following up on their requests. Comments and survey feedback are encouraged and appreciated.